For quick and convenient access to our cancellation and amendment terms please click on the links below

Accommodation Only Bookings
For hotel accommodation

Accommodation Only Bookings

1. These terms govern all bookings made City Windows Travel Services registered in Istanbul.
You accept these booking terms on behalf of all members of your party.

2. Any booking made or order placed by you shall be deemed to be an offer by you to purchase the relevant accommodation and/or travel arrangements subject to these booking conditions. No contract between you and City Windows shall come into existence until City Windows (a) issues a booking reference number; (b) issues a booking confirmation by email, fax or post; and (c) receives payment in full.

3. Payment in full is required at the time of booking. Payment should be made through City WindowsTravel service’s web site by credit or debit card. Where City Windows is unable to confirm the initial requested accommodation an alternative may be provided and an email notification will be sent to inform you of the details. The reservation will be held for 48 hours in order for you to signify acceptance by making payment in full. Failure to make payment within 48 hours of the booking confirmation for accommodation not available for immediate confirmation will result in automatic cancellation of the booking.

4. Prices are shown in the currency requested with rates of exchange calculated on a daily basis. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. When a booking is made the exchange rate will be fixed at the time the item is created and will apply to any amendments or cancellations to that item within the booking. Exchange rates are determined by City Windows.

5. Bookings for travel arrangements will not be accepted less than 72 hours prior to the date of arrival, unless the arrangements requested are shown as “Immediate” availability.

6. Hotels. Star ratings are used to symbolise the overall quality, level of service, food standard and range of facilities available in any given hotel property. The criteria applied within each country will vary depending on the specific requirements established by the relevant issuing body but the outlines below will give a general understanding of what can typically be expected within each category:

(THESE RATINGS ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A GUARANTEE OR WARRANTY OF ANY KIND BY CITY WINDOWS TRAVEL )

Majority will be small, independently owned properties. There is likely to be a limited range of meals and facilities.

Varying from small to medium sized properties offering more extensive facilities. Reception and staff will aim for a more professional presentation than at one star level and a wider range of services, including food and drink, is likely to be found. Some rooms may be provided with en-suite facilities but this is not guaranteed.

Hotel properties will usually be of a size to support higher staffing levels and with a greater quality and range of facilities. Reception and public areas will be more spacious. All bedrooms should come with en-suite facilities and room service may be available.

At this level there should be a noticeable difference in the degree of quality in the furnishings, décor and equipment. Bedrooms are usually more spacious than those found in lower starred properties. Services such as porterage, 24-hour room service, laundry and dry cleaning may be available.

These properties should provide spacious and luxurious accommodation throughout the hotel. Flawless attention to the guest's requirements should be provided.

7. The room types used by Cwthotels are as follows:

Twin room

Contains two single beds in the same room. Suitable for two people.

Double room

Contains one double bed. Suitable for two people.

Single room

Contains one single bed. Suitable for one person.

Triple room

Contains twin or double bed/s + extra bed, or two double beds. Most hotels do not have one full size bed for each guest in their triple rooms.

Twin room for sole use

Contains two single beds or one double bed in the same room, to be occupied by one person.

Quad room

Contains two double beds or four beds in a room suitable for accommodating four adults.

Twin/Double + child

Twin or Double room with an extra bed suitable for a child aged between 2-18 years.

Cot/cradle or crib

Suitable for a child under the age of two years.
You must make payment for extras (such as incidental charges, meals, meal supplements, mini-bar, dry cleaning and laundry) prior to your departure from the hotel. Hotels in California may levy a daily supplement to be paid prior to departure due to an increase in the State power charges.

8. City Windows Travel does not endorse or recommend any particular accommodation or travel product. Reasonable care has been taken that the content of this web site is correct but it is subject to amendment at any time without notice. All content on this web site (including information about travel products, toursand accommodation facilities) is published in good faith but you acknowledge that City Windows Travel cannot check the accuracy of all information provided by its suppliers.

9. You confirm that you are at least 18 years of age. All bookings are personal to you and may not be sold, assigned or otherwise transferred. You must be 21 years of age to check in to Las Vegas hotels.

10. Passport, visa and health requirements for you and your party are your responsibility. You are strongly recommended to obtain travel insurance against cancellation and for medical cover.

11. Cancellations and amendments to confirmed bookings are subject to the following conditions.

For hotel accommodation:

i) A cooling off period of 24 hours will apply to those bookings (other than those mentioned below) made more than 72 hours in advance of the arrival date at the accommodation.
This will allow cancellation or amendment of an item within the 24-hour period after the first confirmation of that item without any charges being applied.

No cooling off period applies to bookings of

• apartments, or

• other accommodation made for times when trade fairs, exhibitions, major conferences or other major events are being held at the relevant location. These sorts of events are referred to in this section as “Special Events”. Customers will be notified at the time of booking if a Special Event applies.
i) During Special Events/Major Conference periods -

#CUSTOMERS WILL BE NOTIFIED AT THE TIME OF BOOKING IF TRADE FAIR/ EXHIBITION DATES ARE PRESENT AND THAT SPECIAL CONDITIONS WILL APPLY#

100% cancellation charges will apply to dates of stay falling within a Fair or exhibition period. For dates of stay within the same booking, not falling within the Fair period, our standard non-Fair period cancellation and amendment conditions will apply.

Any changes or modifications for dates of stay falling within a Fair or exhibition period will be treated as cancellations and will incur charges as above. The only exceptions to this will be where additional rooms/beds/cots/nights are added to existing confirmed rooms or nights.

ii) - For accommodation (other than apartments) during non-Special Event periods -

Cancellation charges will be applied in relation to the notice period between notification of cancellation and the date of stay at EACH place of accommodation within a booking
Amendments and changes where EITHER the number of rooms (irrespective of room type) OR the number of nights decreases will be charged as below

Cancellations

Notice period Charges
0-72 hours the charge for the first nights accommodation
72hrs - 1 week The lesser of a) £40.00 or b) the charge for the first nights accommodation

1 week - 3 months The lesser of a) £20.00 or b) the charge for the first nights accommodation
More than 3 months No charges
Amendments
0-72 hours The lesser of a) £20.00 or b) the charge for the first nights accommodation
More than 72 hours The lesser of a) £10.00 or b) the charge for the first nights accommodation
Passenger name changes or child age changes will incur no charges. All amendments are subject to availability.

If you do not arrive at the accommodation on the date on which you booked to arrive or you leave the accommodation earlier than the date on which you booked to leave, then you will only be entitled to cancel or amend the booking from the time when City Windows receives notification from you during City Windows working hours. All such cancellations and amendments are subject to you incurring the charge for the next twenty-four hours accommodation after City Windows tourism's receipt of notification.
Cancellations notified directly to the hotel or other accommodation will not be effective. Requests for cancellations and amendments must be made on the cwthotels.com website.
iii) For accommodation (other than apartments) during Special Event periods –
#CUSTOMERS WILL BE NOTIFIED AT THE TIME OF BOOKING IF SPECIAL CONDITIONS WILL APPLY#

100% cancellation charges will apply to any dates of stay falling within a Special Event period. For dates of stay within the same booking, not falling within a Special Event period, our standard non-Special Event period cancellation and amendment conditions will apply.

Any changes or modifications for dates of stay falling within a Special Event period will be treated as cancellations and will incur charges as above. The only exceptions to this will be where additional rooms/beds/cots/nights are added to existing confirmed rooms or nights.

iv) For apartment accommodation –
100% cancellation charges will apply to any apartment booking.
Any changes or modifications to apartment booking will be treated as cancellations and will incur cancellation charges. The only exceptions to this will be where additional rooms/beds/cots/nights are added to existing confirmed rooms or nights.

12. Any complaint about the booking service must be notified to City Windows Travel Services in writing or by email as soon as possible. Any complaint regarding the travel arrangements must be brought to the attention of the local supplier’s management as early as possible during your stay and, if not resolved to your satisfaction, should be notified to City WindowsTravel Services in writing.

13. City Windows shall not be liable for any failure or delay in performance of its obligations which results directly or indirectly from any cause or circumstance which is beyond its reasonable control. The following shall be regarded as examples of such circumstances: act of God, outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act of any government or authority (including but not limited to refusal or revocation of any licence or consent), fire, flood, lightning, explosion, fog or bad weather, interruption or failure of a utility service (including but not limited to electricity, gas, water or telecommunications), renovations undertaken by the hotel, strikes, lockouts or boycotts, embargo, blockade.

14. City Windows reserves the right to change these terms from time to time.